The right reminder, to the right person, on the right channel.
A notification engine is invisible when it works and infuriating when it doesn't. BenchStep's engine routes each event to the right channel based on urgency and recipient preference. Course assigned? In-app and email. Live session in 15 minutes? Push notification. Certificate ready? Email with the PDF attached.
Concrete outcomes from this capability — not the marketing version.
Learners control which events reach them by email, which by push, and which stay in-app only.
Override the default email templates per tenant. Match your brand voice and visual identity.
Push notifications honor learner-defined quiet hours. Email defers to scheduled digest where configured.
Beyond user notifications, system events (failed payments, assessment violations) can route to Slack, Teams, or any webhook.
Notification fatigue is a real failure mode. Send too many alerts and learners turn them all off; send too few and important assignments get missed. The engine is built around configurable thresholds and bundling — five lesson updates in a day become one daily digest, but a live session reminder still cuts through.
Underneath, the engine is a queue with retries, dead-letter handling, and per-channel rate limits. Outage in your email provider doesn't lose notifications — they retry once the provider recovers, and learners see the backlog in-app immediately.
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